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Virtual Classroom (Bongo)

Bongo is our main virtual classroom environment which is used for online classes and activities. Here you can find answers to some of the questions you have around how to use Bongo.

Error messages

  • I cannot join my online Bongo lesson from China
  • I am receiving an 'Internal Server Error' message
  • I am receiving something called, ‘Error 401 App Error’…
  • I am receiving something called ‘Error 1002’…
  • I am receiving something called ‘Error 1003’…or ‘Error 1004’
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Setup and requirements

  • Bongo browser settings and requirements
  • Bongo device requirements
  • Bongo internet connection requirements
  • Can I use QQ, Cheetah or Sougou?
  • Should I use a VPN (Virtual Private Network)?

Using Bongo

  • No-one can hear me or I can't speak during a virtual lesson
  • What is the Echo test used for?
  • I don't know how to mute myself during a virtual lesson
  • How do I make annotations on the teacher's presentation/screen?
  • How do I delete the annotation I made on screen?
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