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IT Support

If you are looking for technical support, please search the information here and / or open a ticket for assistance.

Setup and requirements

  • Bongo device requirements
  • Bongo internet connection requirements
  • Can I use QQ, Cheetah or Sougou?
  • Should I use a VPN (Virtual Private Network)?
  • How do I see my timetable?

Error messages

  • I cannot join my online lesson from China
  • I am receiving an 'Internal Server Error' message
  • I am receiving something called, ‘Error 401 App Error’…
  • I am receiving something called ‘Error 1002’…
  • I am receiving something called ‘Error 1003’…or ‘Error 1004’
View all (9)

Misc

  • No-one can hear me or I can't speak during a virtual lesson
  • What is the Echo test used for?
  • I don't know how to mute myself during a virtual lesson
  • How do I make annotations on the teacher's presentation/screen?
  • How do I delete the annotation I made on screen?
View all (16)

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