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I am receiving something called, ‘Error 401 App Error’…

  • INTO City, University of London
  • INTO Glasgow Caledonian University
  • INTO London
  • INTO Manchester
  • INTO Newcastle University
  • INTO Queens University Belfast
  • INTO University of East Anglia
  • INTO University of Exeter
  • INTO University of Stirling
  • Newcastle University London

This sometimes occurs when the web address is incorrect, or you have not properly logged in with your account details.

  • If you typed the site address, please check that it is correct.
  • If you were unable to login to your account, please can you check that you entered the correct account credentials?
  • If this does not resolve the problem, please try logging out of the VLE, clear your browser’s cookie history, and logging back in again.

Please click one of these to see how to clear the cookie history on your browser:

You must then make sure cookies are allowed for the websites.  More information on how to do this can be found here: https://bit.ly/3bJScLK

If this does not resolve the problem, please try logging out of the VLE, clear your browser’s cache history, and logging back in again.

Please click one of these to see how to clear the cache for your browser:

Please ensure your device and network connection meet the basic requirements. You can do this by reading information here: https://bongolearn.zendesk.com/hc/en-us/articles/360003760493


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