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Accessing INTO University of Exeter systems and support

  • INTO University of Exeter

As a student of INTO University of Exeter you have access to student support and learning tools whether you are studying on-campus or online.

The online learning environment you will access is ELE (Exeter Learning Environment), and live online classes will be delivered in Microsoft Teams or Zoom.  You will also have an Office 365 account and email.

For support, speak to the staff in centre or use our Live Chat (bottom right of the page) or report a problem.  If you have an IT issue with your University of Exeter student account or with any of the online learning tools then it is best to contact the University of Exeter IT support direct using the details below.


Please email: 
Note: The current turnaround time for online and email enquiries is 10 working days. Logging an enquiry through SID online helps ensure your enquiry is dealt with more quickly and by the correct team.

If you have Exeter login details, use SID online at:

or call Essential IT Security Helpdesk: +44 (0) 1392 72 4994.

For specific password reset requests, please call:
+44 (0)1392 724724 (International)
Select Option 4 is Business Critical IT Support
Then Option 1 and wait in the queue.
Telephone service available:
Essential IT Security Helpdesk between 8am and 8pm, Monday to Friday

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