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I am receiving something called ‘Error 1002’…

  • INTO City, University of London
  • INTO Glasgow Caledonian University
  • INTO London
  • INTO Manchester
  • INTO Queens University Belfast

This might be because you are trying to use an unsupported internet browser.

Please ensure you are using Chrome, Firefox or the newest version of Microsoft Edge (Chromium). If one is not working, try another. 

For a full list of browser compatibility with our features, click here:

  • Refresh the page. Wait a few minutes and try re-entering the meeting.
  • Please also close any other tabs that are open in your browser.
  • You must also make sure cookies are allowed for the websites.  More information on how to do this can be found here.
  • If you have a firewall active, and know how to check which sites are allowed, please make sure that Bongo and your virtual learning environment (e.g MyINTO) is not on the blocked list.

If this does not solve the problem, please ensure your device and network connection meet the basic requirements.  



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