- How to keep your device and browser up to date
- My question or problem is not covered in this Knowledge Base, what do I do?
- System Requirements for Online Learning
- Top Tips for Internet Connectivity
- UK Public Health Passenger Locator Form
- What is INTO's Online Learning Environment?
- How do I contact my teacher using the Online Learning Environment?
- How do I contact other students using the Online Learning Environment?
- How do I get help when I am in the Online Learning Environment?
- Video: tips for studying online
- Video: How to use your Virtual Learning Environment (VLE) - Brightspace
- I can't submit my assignment
- How do I submit an assignment in Turnitin?
- Why is my activity not showing as complete?
- How do I log into the INTO Online Learning Environment?
- I have forgotten my username for the Online Learning Environment
- I have forgotten my password for the Online Learning Environment.
- I cannot access my virtual online environment (VLE) Brightspace or open my course
- What are activities?
- I can't see the activity I need to complete in a course
- I've completed my activity but there is no tick, what should I do?
- I'm not happy with my grade, what should I do?
- I haven't got a grade what should I do?
- My grade shows as a hyphen symbol ( - ) what should I do?
- I didn't finish my activity, what should I do?
- System Requirements for Online Learning in Brightspace
- Device set up and requirements
- How do I prepare for my reading and listening exams?
- INTO UK Online Academic English - System Requirements
- I am unable to open an activity in Brightspace
- How do I change my timezone in Brightspace?
- Bongo device requirements
- Bongo internet connection requirements
- Can I use QQ, Cheetah or Sougou?
- Should I use a VPN (Virtual Private Network)?
- How do I see my timetable?
- I am receiving something called, ‘Error 401 App Error’…
- I am receiving something called ‘Error 1002’…
- I am receiving something called ‘Error 1003’…or ‘Error 1004’
- I am receiving something called ‘Error 1006’…
- I am receiving something called ‘Error 1007’…
- I am receiving something called ‘Error 1008’…
- I am receiving something called ‘Error 104’…
- No-one can hear me or I can't speak during a virtual lesson
- What is the Echo test used for?
- I don't know how to mute myself during a virtual lesson
- How do I make annotations on the teacher's presentation/screen?
- How do I delete the annotation I made on screen?
- I have issues hearing the teacher and other students and/or viewing the screen.
- I can hear background noise/echoing sound when I am in the live lesson.
- I can't see the live lesson activity on my course.
- Can I leave a breakout room?
- How do I leave the lesson?
- My webcam quality is poor
- I am having difficulty recording/uploading a PowerPoint presentation
- I am unable to present or share my screen
- I cannot enter the meeting or lesson
- How do I find my virtual classroom?
- How do I submit a video assignment in Bongo?
- Accessing INTO City, University of London systems and support
- INTO City - System Requirements
- INTO City - Key Contacts
- Mobile Printing Instructions for Students in MDX Centre
- I'm a member of Staff - how do I get help?
- How do I log into the INTO Online Learning Environment (Brightspace)
- Teacher information on Brightspace assignments