Please read the following information, to make sure your device is ready for online lessons, and so you have best possible online learning experience at INTO,
Keep your device up to date
- For Windows devices click here Updating Windows
- For Mac OS devices click here Updating Mac OS
Audio / Visual
This might seem obvious, but it is important to make sure you are working in an environment where you can see and hear your online lessons. Your device must also have a clear screen, speaker(s) and to be able to take part in the lesson, you must also have a working microphone. Most laptop computers, tablets and mobile devices have inbuilt microphones, but if you are using a peripheral microphone you might have to select it in your system settings:
- Microphone settings in Windows 10: https://support.microsoft.com/en-us/help/4027981/windows-10-how-to-set-up-and-test-microphones
- Microphone settings in Mac OS: https://support.apple.com/en-in/guide/mac-help/mchlp2567/mac
Internet speeds:
Please make sure you have sufficient internet speeds. Where possible, connect via cable to your router.
- You can test your internet speeds here: https://www.speedtest.net/
Keep your browsers up to date:
Please ensure you use either Chrome, Firefox or MS Edge:
- Update Chrome: https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DDesktop&hl=en
- Update Firefox: https://support.mozilla.org/en-US/kb/update-firefox-latest-release
- Update MS Edge: https://www.microsoft.com/en-us/edge
Enable cookies in your browser:
- Enable cookies in Chrome: https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en
- Enable cookies in Firefox: https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them
- Enable cookies in MS Edge: https://support.qualityunit.com/022932-How-to-enable-cookies-in-Edge
Software Downloads:
You will be able to connect to the lessons in your browser, but if you want to install the software you can do so here:
- MS Teams for Win: https://www.microsoft.com/en-gb/microsoft-365/microsoft-teams/download-app
- MS Teams for Mac OS: https://apps.apple.com/gb/app/microsoft-teams/id1113153706
- Zoom for Win / Mac OS: https://zoom.us/download
Test Your System:
Here are some online testing pages which we recommend you try before your first lessons:
- Zoom: https://zoom.us/test
- Teams (must be the desktop version): https://office365itpros.com/2019/07/18/make-test-call-teams/
*Please note: Safari on Mac OS will not work for Bongo
To troubleshoot some issues you might be experiencing, please see this article in INTO.Help article Tips for Studying Online