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Why is my activity not showing as complete?

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Below is a video that demonstrates completing eLearning activity:

Here is a link to a useful guide:

https://media.intostudy.com/image/upload/v1598612728/Scorm%20September%20User%20Journey%20/eLearning_Activity_Completion_-_Student.docx.pdf

Please refer to these articles for more help:

I didn't finish my activity, what should I do?

https://help.intostudy.com/support/solutions/articles/26000011514

I haven't got a grade what should I do?

https://help.intostudy.com/support/solutions/articles/26000011516

I'm not happy with my grade, what should I do?

https://help.intostudy.com/support/solutions/articles/26000011515

My grade shows as a hyphen symbol ( - ) what should I do?

https://help.intostudy.com/support/solutions/articles/26000011517

I've completed my activity but there is no tick, what should I do?

https://help.intostudy.com/support/solutions/articles/26000011513

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